Service is Monologue, Hospitality is Dialogue

 

 

HOW IT WORKS

A chatbot is a computer program which conducts a conversation via auditory or
textual methods. Tell The Hotel chabots use text-recognition and artificial intelligence to provide the fastest answer to your guests ordinary questions.

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WHO WE ARE

We are a blend of Hotel and IT people and we believe in our stories. We are here to help your hotel to tell his own.

ALDO POLLEDRO
The Man with the Plan

SIMONE PUORTO
The Jedi Master

MATTEO ORLANDI
The Squirrel

MICHELE GIACOBAZZI
Code Brewer

LUCA CAMERINI
Code Brewer

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MODULES

HOTEL, SELL!
(Pre-stay)

Providing the right information to the guest regarding the hotel, without having him to leave the Facebook Messenger environment and browsing the hotel’s website looking for that info
 

Replying instantaneously to each question asked by the guest to the hotel via Facebook Messenger, automatically or by facilitating the interaction between the guest and the hotel’s staff
 

Showing room and availabilities to the guest and allowing him to complete the booking without leaving the Messenger environment
 

Send a booking confirmation via FB Messenger once a direct booking is performed
 

Re-engage a guest who used the chat before but hasn’t booked yet
 

Re-engage the guest by providing additional information before his/her stay

HOTEL, WELL!
(In-Stay)

Facilitating check-in/check- out operations
 

Send urgent messages to the client
 

Inform the client of promotions and events during the stay
 

Propose upsells to the client (happy hour, bar, restaurant etc.)
 

Replying instantaneously to each question asked by the guest to the hotel via Facebook Messenger, automatically or by facilitating the interaction between the guest and the hotel’s staff
 

 Allows the guest to get directions to the hotel on a Instant Messaging environment
 

Allows the hotel to call a taxi or another complimentary service without leaving an Instant Messaging enviroment
 

Ask the client about his/her satisfaction during the stay

HOTEL, FAREWELL!
(Post-Stay)

Asking for feedback to the client after the stay
 

Stimulating reviews on travel portals whenever the feedback is positive
 

Propose a loyalty program subscription via IM
 

Send special offers to clients who enrolled to hotel’s loyalty program
 

Recognise a customer who has already been to the hotel in case of a new visit

 
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Become mobile-friendly  & connect with guests in real time!
With Tell the Hotel, your property can talk to your potential,
current and previous guests

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GET IN TOUCH

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Yeah, we heard about GDPR. contact us OR SUBSCRIBE with confidence or read our updated privacy policy

 

TELL THE HOTEL
EMAIL: INFO@TELLTHEHOTEL.COM
TELEPHONE: +33 6 52 18 94 21 | +33 6 47 72 64 32

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